Member Services 
During these difficult times, it is extremely important that you look after yourself, and your fellow peers.
Emergency contacts
If your query is urgent or you are having thoughts of harming yourself or others, you should seek immediate assistance using one of the contacts below:
CFA Member assistance program
Access to psychologists and counsellors who can provide support to members and their families in managing the impacts on their psychological health and safety.
Phone 1300 795 711 (24 hours)
Lifeline
Lifeline provides crisis support 24 hours a day, 7 days a week.
Phone 13 11 14 (24 hours)
Non-urgent contacts
CFA has a number of services available to members and their families to deal with non-urgent issues:
Member assistance program
Access to psychologists and counsellors who can provide support to members and their families in managing the impacts on their psychological health and safety.
Phone 1300 795 711 (24 hours)
Peer support program
CFA Peers are trained to provide Psychological First Aid following Potentially Traumatic Events, one on one support and links to other services for members and their families.
Phone your local Peer Coordinator. A complete listing of all peers by District can be found at; http://cfaonline.cfa.vic.gov.au/mycfa/Show?pageId=publicDisplayDoc&docId=017975
Chaplaincy program
Chaplains are allocated on a district basis. They provide pastoral care to members and their families including spiritual, physical, psychological and emotional care. Support is not limited to a faith.
Chaplains can also be contacted directly. Contact your local CFA office for more details.
Phone 1800 337 068 (24 hours)
Wellbeing pilot program
Experienced Field Officers are available to work with brigades and Districts to manage mental health and relationship issues by providing:
Coaching and guidance to resolve relationship issues
Mental health promotion and education
Mediation, conciliation, group based negotiation
Phone 92628409 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Please look after yourselves and each other.
