Member Services 
This report provides comment and detail on matters considered to be important to CFA Volunteers' welfare and efficiency, as measured through the Volunteer Fire Brigades Victoria (VFBV) Volunteer Welfare and Efficiency Survey.
The report uses survey data provided by a series of statements rated by volunteers for importance and performance. The report also uses information gathered from written response comments against the survey statements.
Observations against the 2014 survey results are presented by survey theme, with comments on both the survey scores and the written comments received.
As with the previous two years, survey data is collated and analysed for trends, outliers and exceptions that guide us to particular issues warranting further analysis. The survey results are compared against demographic profiles that include gender, age, length of time as a volunteer and brigade type.
The survey data is also compared to previous years' results to determine if changes have occurred and whether reasons for these changes can be identified.
Click on the links below to see each of the detailed sections of the 2014 VFBV Volunteer Welfare & Efficiency Survey report;
- Foreword, by VFBV Chief Executive Officer Andrew Ford
- Executive Summary
- Introduction
- Observations
- Respect and Professionalism
- My Role as a Volunteer
- Cooperation
- Support from CFA
- Training by CFA
- Recruitment and retention
- People Management - My Brigade
- Demographic Variations
- Volunteer Satisfaction
- Conclusion and Survey Questions Gap Scores
The 2015 survey will open in July - you can sign up to take the online survey here or request a paper copy of the survey by calling (03) 9886 1141. Your comments will be confidential.
