Member Services 
CFA has advised that the online systems for Healthwatch (HW) and the Healthy for Life Program (HFLP) and are being closed. These online systems were available for participants in these programs to access and download their personal historical data. The services themselves are to continue – it is just the online portals that are being closed.
If members wish to retrieve their historical data, they will need to access the system before 14th January 2020.
CFA has provided instructions on how to do this, which is available from the bottom of this page under attachments.
Members who need assistance or have any questions can contact the Healthwatch team at This email address is being protected from spambots. You need JavaScript enabled to view it. or the Healthy For Life Program team at This email address is being protected from spambots. You need JavaScript enabled to view it.
Background
Healthwatch health checks are offered to CFA volunteer brigades once a year and are free and confidential. They aim to identify risk factors that may increase your likelihood of developing type 2 diabetes and cardiovascular disease.
The Healthy for Life Program are health checks, fitness assessments and educational sessions offered to Career Firefighters and other CFA staff aimed at improving overall health.
Issues
CFA has advised that the current applications used for online access to these programs are built on platforms that are outdated, unsupported and have been experiencing limited access and functionality for the last 18 months. As a result, the systems will be effectively closed as of 14th January 2020.
Data Retrieval
Individuals can retrieve their own historical data prior to the closure of both systems. Instructions on how to do this is different for each system, so two separate instruction sheets have been provided by CFA to guide members on how to do it.
Future State
Both of these health programs will continue to be available as normal. However - moving forward - all session results and any health-related information will now be retained by the individual within a generic health programs booklet until a new ICT system is implemented.
