Member Services Strengths.
In 2014, the ‘top three’ smallest gaps (i.e. highest satisfaction levels) between importance and performance, were for the survey statements listed above. When compared against importance scores for statements, the equal highest importance score was against the statement “there are no barriers to the roles women can perform in my brigade”.
For the performance scores, the two highest scores were against the statements “there are no barriers to the roles women can perform in my brigade” and “people from all cultural backgrounds, different religious, political and personal beliefs are all made welcome at my brigade”.
This is consistent with 2013 survey results where the same questions scored highly in importance and performance, as well as having small gaps.
Written comments from respondents support the overall CFA approach to encouraging diversity and addressing poor workplace behaviour, but some of the comments refer to ongoing workplace behaviour issues at specific brigades that are being poorly managed or ignored.
The statement “I feel the time I devote to CFA is productive and worthwhile” scores consistently high on importance and performance and records the third smallest gap across the last two surveys. This is reflective of the survey results for volunteer satisfaction with their role in CFA.
Weaknesses.
In 2014, the ‘top three’ largest gaps (i.e. lowest satisfaction levels) between importance and performance, were for the survey statements listed above.
The largest gap between importance and performance for a single statement was a score of 3.0 for the statement “CFA provides enough training opportunities in formats, at times and locations that make it easy for me to participate”. This is consistent with 2013 survey results for the same statement having the largest gap and low satisfaction levels.
The two statements considered as the worst performing by 2014 survey respondents were “CFA provides enough training opportunities in formats, at times and locations that make it easy for me to participate” and “volunteers are effectively consulted and involved in decision making at CFA corporate level”. Both statements scored below 6 for performance, the only two to do so in 2014.
The biggest improvement in gap, between importance and performance for a statement from 2013 to 2014 survey results, was the decrease in gap for the statement “volunteers are effectively consulted and involved in decision making at CFA corporate level”.
Whilst this may be seen as a positive, this is the only statement to score below 5 in importance in 2013 and the improvement to a score of 5.8 in 2014, the improvement is coming from a very low base and remains an issue for volunteers.
To take part in the 2015 VFBV Volunteer Survey, send your name, Brigade and email address to This email address is being protected from spambots. You need JavaScript enabled to view it.
